Rooted Counseling Services accepts the following insurance carriers: Aetna, Blue Cross Blue Shield (including out-of-state plans), Cigna, Harvard Pilgrim Health Insurance, United Health Care, Optum, Mass General Brigham, and Tufts (including Tufts Medicaid). We are pending with Carelon, WellSense, Fallon, and Wellpoint insurance as of February 2025.

Out-of-Network Provider

If your insurance is not listed above, Rooted Counseling Services would be considered an out-of-network provider. You may request an appointment receipt to submit to your insurance company for potential reimbursement based on your specific benefits. Our out-of-network rate is $130 per visit.

We recommend asking these questions to your insurance provider to help determine your cost for sessions even if Rooted accepts your insurance:

  • ​Does my health insurance plan include outpatient mental health benefits?

  • Does my health plan cover out-of-network providers?

  • Do I have a deductible? If so, what is it, and have I met it yet?

  • Is there a maximum number of therapy sessions allowed under my current health plan?

  • What is my copay after I meet my deductible?

Payments

All payments will be collected by credit card (most major credit cards, FSA, or HSA cards) at the end of each visit. The credit card information will be stored electronically using HIPAA-compliant medical records software. Clients can request to pay per visit by check.

Rates & Insurance

Cancellation Policy

We require 48-hour notice to cancel a scheduled appointment. In cases of less than 48-hour notice of a cancellation, or of a missed appointment, a client will be required to pay the full cost of the missed session. This policy may be re-considered in cases of emergency.